Cashfree Compliance Policy
Refund & Cancellation Policy
Last Updated: August 2026
1. Business Ownership & Policy Scope
This Refund & Cancellation Policy applies to all slot bookings, venue rentals, and payment transactions conducted on WinDeclare, operated by KONDRA SHRAVAN KUMAR (Sole Proprietorship).
2. Venue Owner Cancellation Rules
Cancellation and refund eligibility are determined strictly by individual turf and venue owners.
- Standard Policy: Bookings for sports venues are strictly NON-REFUNDABLE once confirmed, unless specified otherwise by the respective venue owner prior to booking.
- Pre-Payment Disclosure: Refund terms and venue rules are explicitly disclosed to users before completing payment checkout.
- Weather / Force Majeure: In cases of severe weather, rainouts, or venue maintenance issues, slot rescheduling or refund decisions rest with the venue manager.
3. Refund Processing & Gateway Timelines
Mandatory Payment Gateway Terms (Cashfree Payments):
"Approved refunds, if granted by venue owners, will be processed back to the original payment source within 5 to 7 business days via Cashfree."
Standard bank settlement cycles apply. Once initiated, refund status can be tracked via your payment receipt or bank statement.
4. Support & Refund Claims Assistance
If you experienced a double deduction or technical payment failure where a slot was not allocated, please reach out directly to our support team with your booking ID:
Legal Entity: KONDRA SHRAVAN KUMAR (Sole Proprietorship)
Official Support Email: Kondrashravankumar@gmail.com
Helpline Phone: +91 9505737751
Operating Location: Secunderabad, Telangana, India